Frequently Asked Questions

We try our best to answer some of the most asked questions at our firm. Below we categorized the FAQ’s into sections. Simply click the category and you can view the question and answers. Should you have a question not listed, please contact us and we will respond right away.

Q: How much is the monthly fee for managing my property?

A: You pay the amount agreed upon in the property management agreement (typically 4% to 8% of the rent collected or flat fee). There are no additional fees for our services.

Q: How long does it typically take for you to rent a property?

A: The average time for us to rent a property is approximately two to three weeks. We would rather take a couple extra days to find a highly qualified tenant than to rush the process with a lower caliber tenant. Ultimately, the climate of the market will determine how long it takes to rent a property.

Q: How soon should I expect to receive the monthly rent check?

A: Typically, you will receive your rent check no later than the 5th of each month. We can also deposit your check for you into your local bank, (i.e. B of A). The full amount of the rent will be deposited into your account the day we receive it.

Q: When do I pay for your services?

We are averaging less than one eviction per year. We work hard to obtain highly qualified tenants in an effort to avoid an unlawful detainer action. This is the most important step in property management.

Q: Do you have a client Trust Account?

A: Our specialty is single family homes and townhomes/condos. Most owners like getting their full rent deposited into their account each month and paying their mortgage and property taxes on their own. We bill you monthly for our management fee for any vendor work that has been performed.

Q: Do you charge more if you need to go to the property for various reasons?

A: You will only pay the flat fee or percentage agreed upon regardless of how many times we visit the property. We do not charge any other fees except for the initial leasing fee of $535 no matter how long it takes to rent your property. There is an annual renewal fee of $95 per year. This fee includes comp analysis, case negotiation with tenant and doc prep.

Q: What is the procedure if we need to evict a tenant?

A: West Point Property Management will work with a real estate attorney to evict the tenant, including going to court on your behalf with the attorney. You will not need to be present in court. There are no additional charges from our company for doing the eviction; however you will need to pay the attorney’s fees, which range from $350 to $900.

Q: What are the required forms by law that a tenant must sign?

A: By law the tenant is required to sign the “Data Base Disclosure” and “Lead Based Paint Disclosure”. We supply all the forms for the tenant.

Q: Do you favor a 12 – month lease or Month to Month contract?

A: We have the most success with a yearly lease. This way, if the tenants break the lease they will be liable for the lost rent and expenses to re-rent the property.

Q: Where do you advertise?

A: We use major media sites such as Zillow, Trulia, HotPads etc with great success. Your property will be listed on just about every real estate site that advertises rental properties. It will also be posted on our website.

Q: Do you advertise on the MLS (Multiple Listing Service)?

A: Only when absolutely necessary. We prefer to advertise and show properties rather than having other agents showing the property. This process saves you from paying the additional listing fee. This will also save you at least $1000 or more in Realtor fees.

Q: What if a repair is needed to my property?

A: We will try to contact you prior to any repairs being made to the property. After your approval, we will coordinate a time with the vendor and the tenant to make the necessary repairs.

Q: Who does the tenant call if there is a problem?

A: Our office is available 24/7 via telephone, text, and email. We have staff on call for after hours emergencies who will receive text messages and dispatch resolution instructions. The tenant will have only our phone number (not a hot line, receptionist, or assistant) so I can decide where to direct their call or help them with a problem. If it is after hours the tenant will then be forwarded to a live person which will then direct the call to us.

Q: How long have you been in business?

A: We have been in real estate and property management for over 30+ years. We have worked hard to develop and maintain relationships with our owners and tenants. Our goal is to help keep your property in excellent condition and collect rent timely with the least amount of problems.

Q: When was the last time you had an eviction?

A: We are averaging less than one eviction per year. We work hard to obtain highly qualified tenants in an effort to avoid an unlawful detainer action. This is the most important step in property management.

Q: Who shows prospective tenants the property?

A: Our staff of licensed agents will meet with potential tenants to show and present your property. The meet and greet with prospective tenants is a crucial part of management. Some people can have high FICO scores but may not be good tenants. Conversely, some people may have poor credit scores but can be excellent tenants.

Q: Do you have an in-house vendor?

A: No, we hire licensed and insured contractors and qualified vendors. Whatever the contractor charges us is what we will charge you, no “add ons”. Most all other management companies will charge a 10 to 15% service fee on top of the vendor fees.